Frequently Asked Questions

PAYMENT

HOW SECURE IS MY PERSONAL INFORMATION?
MyPhoneFusion adheres to highest industry standards in order to protect your personal information with the best security solutions.
Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the internet for processing payments safely.

 

ORDER TRACKING

HOW DO I KNOW IF MY ORDER HAVE BEEN SHIPPED OUT?
When your items have been dispatched, we will send a notification email to your registered email address you used at checkout.
Then, you will receive your tracking number by email within few days from your order. You can then track your order using the code at our track order page. Please make sure you've inserted your code right, best way to do this is by using copy & paste.
 
MY TRACKING NUMBER IS NOT WORKING
It’s possible that your order doesn't have a tracking number or can have some problema. If it’s the case, please contact us at support@myphonefusion.com and we'll do our best to get you some information about it!

 

THE TRACKING SITE SAYS DELIVERED BUT I HAVEN'T RECEIVED MY PACKAGE YET
Sometimes postal tracking services mark an order as delivered when it has reached your local post office, even though you have not yet received your package. In this case, please wait a few more days for your postal service to deliver the package to your home or contact your local post office as they may hold the item for you.

SHIPPING & DELIVERY

DO YOU SHIP INTERNATIONALLY?
MyPhoneFusion ships worldwide every day.
 
MY ORDER DID NOT ARRIVE ON TIME, WHAT SHOULD I DO?
If for any reason whatsoever your items do not arrive within 12 business days from the purchase date, please contact support@myphonefusion.com.

  

HOW IS THE PACKAGE BEING DELIVERED?
This depends on where you live and which product you order. The package will be delivered to your home, mailbox, porch or local post office with a notice left on your mailbox.
Most orders will be available for pickup from your local post office once you receive a notice letter by your mailbox. This also happens if the mailman has tried to deliver the package to your home but no one was there to accept it and it couldn't be left anywhere safe.

 

HOW MUCH DO YOU CHARGE FOR SHIPPING?
We offer FREE Shipping!

 

FROM WHERE IS MY PACKAGE BEING SHIPPED FROM?
Our warehouses are located in China & United States. Most orders are shipped from China. If you need more information about this, please contact us at support@myphonefusion.com.

To know more about shipping, please visit the Shipping Information section.

 

RETURNS & REFUNDS

WHAT IF I RECEIVE A DAMAGED / FAULTY PRODUCT?
If you have received a damaged or faulty product from MyPhoneFusion, please send us a photographic, or video proof of the damage and we will send you a new working item right away (free, of course).

 

AFTER PURCHASE

I'VE PUT A WRONG SHIPPING ADDRESS / CHOSE THE WRONG VARIANT! CAN I CHANGE?
If this happens to you, email us at support@myphonefusion.com as soon as possible, and we might be able to take care of it. However, we can't guarantee anything in this case, as all of our items are usually processed immediately after you order and ship out the same day or the day after. If your order has already entered the shipping process, we won't be able to stop it. Please contact us anyway, as we still care and we'll try to help in any case. We know how frustrating it can be to pay for something you can't use. Please note: if we can't cancel the order, we won't do a refund if you ordered your products to the wrong address.
NOTE: To all customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us.
 
CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied, and be sure that your order wasn’t dispatched, yet.
 
MY PACKAGE IS STUCK IN CUSTOMS, WHAT CAN I DO?
Customs, Postal Services & MyPhoneFusion are different entities, hence we are not liable for any delays caused by customs or local post services and cannot be made responsible for the customs services in your country. 
Payment of customs charges and taxes is the responsibility of the recipient and will not be covered by us here at the  MyPhoneFusion. For further details of charges, please contact your local customs office.
If your order is held up in customs, we suggest calling your country's customs department directly and asking them to release your items.

 

 

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)

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