Return and Refund Policy

To start a return or refund, contact us at
We have a 14-day return or refund policy, which means you have 14 days after receiving your item to contact us and request a return or refund.
Returns available on UK, USA and Europe.
Refunds  available on AUSTRALIA.
Defective or Damaged Products
If you have received defective or damaged products, please contact us with images of the product within 14 days. We will gladly send out a replacement order or issue you a full refund.
Items Lost in Transit
By ordering from us, you agree with our shipping times. Most orders get delivered within the posted time frames; however, external factors such as customs inspections can sometimes cause delays. If your order shipping times exceed our displayed time frame by 12 business days, you can contact us and we will gladly send out a replacement order, or issue a full refund.
We do not accept returns for refunds. Our guarantee only covers defective or damaged products, and items lost in transit. Your satisfaction is our priority, but this policy is in place so that we can continue to offer free worldwide shipping on all orders.
Lost or Stolen Packages
My Phone Fusion is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, My Phone Fusion will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.

We will notify you once we’ve received and inspected your request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 12 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your refund, please contact us at

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